Business Analyst

Closing date: 17 May 2023

Salary Scale: £39,888 - £51,503 per annum

What is the purpose of this job?

This role will work within the Smarter Information, Smarter Journeys programme (SISJ). The SISJ programme is the industry catalyst for delivering better and simpler customer information to our people and our customers, on Great Britain's Railways. It has a vision to provide customers with all the information they want, when and how they want it.

The programme is split into a series of projects that include making enhancements to customer information at the booking stage, journey to the station, at the station, on board the train. The role of the PM will be to lead on one or more of these projects, working with stakeholders to agree the approach and driving forward the project to ensure it achieves its objectives and outcomes.

Your role will be to understand, analyse, impact assess, shape and support the delivery of improvements to Customer Information based on customer, Train Operating Company (TOC) and Retailer needs.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Understanding and clearly defining the scope of change initiatives
• Working with customer ,technical and other teams as required to understand detailed want and needs, identifying and articulating solution options, rules, benefits and risks
• Detailed requirements gathering from internal and external stakeholders
• Elaborating high level requirements into detailed functional and non-functional requirements
• Managing the prioritisation of change initiatives and requirements
• Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
• Analyse the supply chain’s capability to meet the requirements, either from existing solutions or from new developments
• Defining acceptance criteria, ensuring that the team builds and achieves those criteria
• Supporting the delivery of training to internal and external users and creation of training materials.
• Measuring and reporting on benefits delivery
• Providing input into future development roadmaps

What experience, skills and knowledge do I need?

• Minimum of 3 years working as a business analyst or in a closely related area in a professional environment
• Excellent analytical and problem-solving skills - Experience and knowledge of analysis activities across the full project development lifecycle
• Experience of documenting requirements using use cases, user stories and other techniques
• System and process modelling and re-engineering
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge design details and assumptions
• Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required
• Proactive and delivery focussed
• Able to balance customer, project, and development needs for a particular project delivery. Escalating any conflict at appropriate times
• Exposure to project management processes for agile and waterfall projects
• Data analysis skills to investigate issues and identify impacts (Excel/SQL) is beneficial
• Previous experience of working in rail is preferable