Enterprise Account Manager - Telecoms
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Heard of us?
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of Enterprise Account Manager is really important to us. You will be responsible for the in-life management of our existing telecoms customer base.
We would love to welcome you to our Chiswick office for the days you are in the office. You’ll report into our Head of Account Management.
This role is field based, with a requirement to visit the Chiswick office weekly, however there will be a regular requirement to attend customer meetings off site and to visit other regional offices
What will your day to day look like?
- Responsible for in-life management of a strategic customer base, by developing personal relationship with key clients, identifying new opportunities within that base strength and secure through relationship
- Reduce churn within account base to <10%
- To increase cross selling/product penetration within account base
- Deliver outstanding customer experience by exceeding the needs of the customer
- Retain 95% of all customers
- Manage profitability in line with commercial guidelines
What do we expect of you?
- Deliver a proactive contact and review strategy to our telecoms customer base
- Drive upselling and cross-selling within telecoms customer base, including the build of a sustainable pipeline
- Deliver a retention strategy to help reduce churn in line with expectations
- Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
- Develop strategic relationships with all clients assigned, building relationships with all stakeholders in the business
- Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
- Have a positive attitude toward customers in all interactions and establish positive rapport
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits
Still curious?
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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