Apprentice IT Service Desk Analyst (3 Posts)

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Queen’s University Belfast is one of the leading universities in the UK and Ireland with a distinguished heritage and history. A member of the Russell Group, Queen’s combines excellence in research and education with a student-centred ethos. This is an exciting time in Queen’s as we are undergoing a digital transformation programme of work which will revolutionise our IT services…… and we want you to join us on our journey.

With excellent customer service at the heart of everything we do the IT Service Desk is the central point of contact for staff and students seeking help, advice and support for all IT related services. We fix things so users can do their work. Every day is different and presents new challenges. If you like dealing with problems and have an interest in IT this is the job for you.

About the Role: The Apprentices will join our Service Desk team and will be provided with an excellent opportunity to start or change to a career in IT support. During the apprenticeship you will learn & develop the necessary skills, expertise and experience to provide assistance to the members of the IT Service Desk and ultimately be able to fully perform the role of IT Service Desk Analyst. Learning and development will include on-job-training, mentoring and the opportunity to gain a recognised qualification (IT Apprenticeship Level 3 Pearson BTEC Level 3 Diploma in either Networking Infrastructure or Software Development). Further development will include qualifications in ICDL, ICDL Advanced, PRINCE 2 Foundation, ITIL v4 Foundation, CISCO Cybersecurity Essentials, Google IT Support Professional Certificates.

Starting salary £19,578 per annum. An increment will be due on successful completion of the first year of the apprenticeship. On completion of the apprenticeship the apprentice will progress to the role of IT Service Desk Analyst, Grade 5 (first salary point currently £25,642) with the opportunity of further annual increments (current top incremental point £29,619).

About You: We are looking for someone with a passion for IT support and the ability to deliver excellent customer service to join an established, dynamic and friendly team to provide responsive IT support for the University. To apply you must demonstrate that you have:

Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, click on the 'Candidate Information' link below.

At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/qgi and

www.qub.ac.uk/sites/StaffGateway/StaffNetworks/.

Informal enquiries may be directed to Adam Miles at a.miles@qub.ac.uk.

Candidate Information

Attractive reward package

Information about Queen's

Further information for international applicants