IT Support Specialist (f/m/d)

Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as an IT Support Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

Tasks

In your first 3 months you will:

• Gain a deep understanding of Productsup's internal end-user IT infrastructure, toolings, and standard operating processes.
• Help establish and maintain up-to-date documentation across our internal IT knowledge bases.
• Independently triage, manage, and resolve tier-1 and tier-2 IT support requests via our ticketing system.
• Assist with day-to-day identity and access management across key productivity suites.

In your first 6 months and beyond you will:

• Own technical onboarding and offboarding processes for employees globally, ensuring seamless access and account security.
• Manage our hardware lifecycle (macOS/Windows laptops, mobile devices) and optimize software license allocations via MDM tools.
• Identify manual bottlenecks in internal processes and implement scripting solutions to automate daily workflows.
• Become an internal subject-matter expert on Atlassian administration (Jira, Confluence) and key enterprise systems.

Requirements

• Solid administrator-level experience with both macOS and Windows operating systems.
• Practical experience using Bash, Python or other languages to automate routine tasks and manage systems.
• Strong operational knowledge of core networking concepts and computer hardware diagnostics.
• Hands-on experience administering business suites like Google Workspace, Atlassian products, and Enterprise MDM solutions (e.g., Jamf, Microsoft Intune).
• Excellent written and spoken English and German skills, paired with a structured, user-centric problem-solving attitude.
• Based in Berlin (willing to work on-site/hybrid according to team needs).

Benefits

• The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
• Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
• Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
• Discounted Urban Sports membership
• Employee Assistance Program

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

The compensation for this role corresponds to the IC2 level within our organisation.

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