Apprentice Receptionist / Care Navigator (13-18 months)

About the Role

• Provide general administrative support for the practice including the following:
• Receive and direct patients that arrive at the practice front desk
• Help the patients on the telephone with booking appointments and general enquiries
• Inform patients of their test results
• Scanning incoming mail, circulating as appropriate and adding information t patient records
• Maintaining the and administrative filing systems
• Producing patient letters
• Support the rest of the administration team

• Patients access primary care services they require in a timely fashion
• Visitors sign in and out and members of staff advised of their arrival
• The tidiness of the waiting room and the safety of its inhabitants
• Queries are answered or passed to an appropriate member of staff in a timely fashion

• Accurately updating patient records using Systm-One
• Taking action as requested by doctors and the nursing team
• Phoning patients to arrange/rearrange appointment and / or confirm test results
• Supporting the provision of a seamless co ordinated multidisciplinary service through good communication

About the Candidate

• Excellent communication skills, with a clear and polite telephone manner;
  
• Confidence to work as part of a team and ability to "think on your feet";
  

About Us

The doctors and staff at Woodcock Road Surgery are proud to offer the highest standard of patient centred healthcare to its patients who live in Norwich and the surrounding areas.

For further information about our surgery please visit:

www.woodcockroadsurgery.nhs.uk

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.