Senior Manager, Commercial Operations (PS Direct)

Role Overview:

Sony Interactive Entertainment is looking for a Senior Manager to lead our e-commerce Commercial Operations globally. Working within our Supply Chain organisation, this is an exciting opportunity to lead on all aspects of the commercial operations focused on the direct-to-consumer channel (PS Direct).

It's a cross functional and dynamic environment, where new products and initiatives will need strong assessment to determine the go-to-market strategy. You'll have the opportunity to build a well-rounded E2E supply chain view to create what the PSD commercial operations future state looks like.

What you'll be doing:

Leadership:

• Manage a hard-working, and dynamic global team.
• Lead go-to-market strategy of product launches from FG availability to delivery on Launch Day to our committed fans.
• Lead continuous improvement efforts to support commercial strategies whilst building a streamlined Fulfilment experience globally.
• Communicate and influence cross-functional partners to support on Supply Chain initiatives
• Cultivate a collaborative and customer focused culture.

Global PS Direct Commercial Operations:

• Define and communicate cross-functionally the Go-to-Market operational strategy for new product launches (NPI) as well as preorder operations tailored to each market.
• Adapts the supply chain capabilities to the ecommerce business dynamics of growth and change.
• Responsible to deliver OTS/OTD (98%), as well as a high NPS fulfilment survey score for preorders and new launches.
• Define operational requirements, adapt regional capabilities to a standardised operational approach to lead globally. Supports test plan creation and UAT.
• Store front capability and geo-expansion management (country level): Manages different maturity level of operations, roadmaps and capabilities in different locations and works towards streamlining process, demonstrating best practices and resources.

What we're looking for:

• 12+ years professional experience working in Supply Chain, E-Commerce, Distribution or Logistics.
• Proven experience in e-Commerce order fulfilment, including distribution center operations and supporting technologies.
• Can demonstrate excellent team leadership, financial, and intuition for business skills.
• Ability to work in a highly cross-functional dynamic and ever-changing environment and prioritise on the go.
• Uses data to build visual representation of results, projections, gaps and process.
• Communication skills – communicates to different audiences, adapts the information presented according to different needs. (From executive overview to deep dive mapping to support a successful execution by partners and internal business leaders).
• Bachelor's degree in business, project and/or Supply Chain Management. Master's degree/MBA is preferred.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers