Technical Customer Support Administrator

• Are you an organised individual who can work at pace?
• Pride yourself on your excellent Customer Service skills
• Great attention to detail and hands-on?

Pineapple Careers are proud to be partnering with a family-run business based in Horsham who are looking to recruit a Technical Customer Support Administrator on a full time, permanent basis. Are you an organised individual who can work at pace? Pride yourself on your excellent Customer Service skills? Great attention to detail and hands-on? Then we would love to hear from you! This is a fantastic opportunity to be a part of a supportive team and an organisation that really looks after its employees!

Key Responsibilities:

• First point of contact for all customers
• Providing technical solutions to suit each customer's needs
• Helping customers understand the products and services offered
• Qualify incoming leads over the phone or via email
• Respond to all customer queries in relation to their orders
• Sending quotations
• Processing and managing sales orders
• Creating sales proposals including pricing and contract terms
• Ensuring all orders are fulfilled on time
• Maintain and update the database
• Help keep all projects on track
• Troubleshooting any issues that may arise
• Working collaboratively with other teams to facilitate customer orders
• Handling queries via the telephone or email

Key Skills:

• Organisation
• Eye for detail
• Team player
• Be able to work to deadlines
• Accurate
• Ability to multi-task
• Customer-focused mindset
• Ability to prioritise your own workload

Personal Profile:

• Excellent written & verbal communication skills
• Committed
• Problem-solving skills
• An appreciation for gadgets & technology
• Able to build and maintain strong and lasting relationships with customers
• Confident with all aspects of Microsoft Office
• Proactive

Salary & Benefits:

• Up to £32,000
• Monday to Friday, 09.00 – 17.00 or 08.30 – 4.30
• Training & Clear Career Progression
• Pension Contribution
• 21 Days Annual leave plus Bank Holidays
• Guaranteed growth industry
• Free Parking
• Brand new office with top-spec equipment
• Horsham

If this role sounds like your next dream job, then please apply today! Alternatively, please contact Pineapple Careers for more information.

Pineapple Careers are acting as an Employment Agency in relation to this role.

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