Customer Support Advisor

Reporting to: Customer Support Team Leader

Hours: 37.5 hours per week, shifts between 8am and 6pm, Mon-Fri. One Saturday shift per month (10:30am to 15:30pm)

Salary range: Up to £22,000 basic, plus monthly bonus potential too of up to £400 per month!

Who are we?

PassMeFast is a nationwide intensive driving course agent, helping over 60,000 learners to get on the road since 2016. We believe we are the faster route to driving, offering a swifter way for learners to drive by fast-tracking theory and practical tests and organising lessons to finish just ahead of a student agreed test date. Our unique business model offers a platform to connect both DVSA-approved ADIs (Approved Driving Instructors) and learners, creating a new way of teaching and learning to drive. We are the biggest intensive driving course agent in the UK, built to offer a fast, premium, credible driving experience transforming learners of all skill levels into safe, confident drivers.

What's the role?

The core purpose of this role is to provide excellent support to our customers, both on the phone and through our ticket system too. Whether it's helping our customers use their portal, talking them through next steps (and wishing them good luck on their driving test!) or helping when things don't quite go to plan, you'd be on hand to get them on track.

So, is this you?

We are looking for a talented individual to join our 65 strong office in Media City quickly, and an immediate start can be possible. If you are an excellent communicator who enjoys problem-solving and making someone's day, we want to speak to you!

And finally, where can you find us?

We are based in MediaCityUK in our newly-refurbished and spacious offices in Blue Tower. We offer homeworking two days a week, provide breakfast each day and with regular office-based rewards and incentives; there is always that something extra up for grabs! You will receive 25 days holiday each year (as well as the usual Bank Holidays) plus your birthday day off. We have access to discounted parking and Perkbox, offering further discounts and monthly vouchers too!

Person Requirements & Specification:

• 
  Clear communicator: both written and verbal. Understanding of when to adapt communication style to suit different customers

• Ability to think quickly and logically to resolve queries

• Positive, helpful and empathetic attitude

• Ability to multi-task between systems and ongoing interactions

• Strong work-ethic and ability to work in a team to meet targets and live by our core values