Operations Manager

At Park Plaza, authenticity is at the heart of everything we do. The friendly face of Park Plaza, you will do more than just welcome our guests. As an Operations Manager, you can bring your passion and personality to work and be part of this vibrant team.

Park Plaza Victoria has 299 bedrooms with multiple exciting F&B Outlets including TOZI and VICs Bar and a busy meeting & events department including 17 meeting rooms.

What you will do as our Operations Manager:

• You role will be to liaise relevant teams to ensure guest satisfaction, colleague satisfaction, financial goals & responsible business/legal targets are met whilst ensuring the smooth running and robust strategic direction of the hotel.
• You will manage & develop your teams & HODs through planning & execution of holidays, payroll & rotas, recruitment, induction, training, appraisals & performance management of your team.
• Provide Leadership through leading by example
• Clearly communicates both operational & strategic information, ongoing customer feedback and ensuring team members are trained & developed
• Empower the hotel team by providing an inspiring service culture through briefings, team meetings and management of the team.
• Be an active member of the HOD & Executive team & duty management responsibilities as required
• We are looking for an Operations Manager with previous experience in a similar role or a HOD looking for their first step into an Operations Manager role.

Benefits of working for us as an Operations Manager:

• Highly Competitive Salary
• Two wellness days per year, meaning all team members start with 30 days holiday per year (pro rata) – this increases with service!
• Two meals per day, every day (including days off if you wish to come in!)
• Discounted gym memberships
• Access to free financial and mortgage advice
• Shift patterns shared at least 2 weeks in advance so you can plan your life around work!

Park Plaza. Be Part of it.