Customer Support Team Lead

What you'll do

• Manage a team of field support specialists in an office who work alongside a large team of field engineers
• Look after the day to day running of the operations function (delivering exceptional customer service, booking appointments, scheduling work with engineers etc)
• Look for opportunities to continually improve performance
• Create effective reporting to allow decision making
• Support employee communication with the management team
• Support growth and development of individual specialists
• You will develop a deep understanding of Octopus culture and customer experience; setting the tone for your team

What you'll need

• To be a team player and relationship builder. The ability to build great working relationships with people across cultures and perspectives
• To be able to effectively lead and motivate a team - this is key
• To be agile. You are positive and proactive, and energised by working in a fast-paced environment characterised by constant change
• Experience in management and leadership
• A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!)
• You will be able to think creatively and logically to react to changes in strategy
• To be someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
• You will be analytical, seeking out data and using this to inform your decisions
• Energy industry experience is desirable but by no means essential! You’ll quickly pick up what you need to know

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
• Visit our perks hub - Octopus Employee Benefits