Soft Services Manager

Your main aim will be to supervise operational teams and ensure cleaning and associated services are delivered to a high standard at prestigious customer sites.

You will:

• Ensure all services are delivered to client specification and agreed service levels.
• Ensure legislation and Health and Safety regulations are complied with at all times.
• Communicate with clients to ensure problems are resolved and requests are met .
• Implement quality control procedures to ensure high standards of service are consistently delivered.
• Ensure staff receive appropriate support and training to safely carry out their duties.
• Maintain staff records in accordance with Company policy and ensure payroll information is processed effectively.
• Ensure adequate products, equipment and materials are available to the contract standard and are properly stored, maintained and purchased in accordance with Company procedures.

To succeed in this role you will need:

• Experience of delivering cleaning and related facilities (FM) services.
• Experience of supervising operational teams and the ability to motivate staff
• A good understanding of Health and Safety regulations
• Excellent customer service and relationship building skills
• Good IT skills, including MS Office.

What will you get in return?

• A pension scheme- to save for the future -
• Access to high street discounts
• Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.