The UPS Store Shift Lead / Asst. Manager

We are looking for a Center Shift Leader/Manager who runs the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Center Shift Lead/Manager is involved with continuous improvement, service delivery levels, personnel management, and business development.

Our work environment includes:

• Growth opportunities
• Flexible working hours
• On-the-job training
• Lively atmosphere

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, and the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

JOIN In BONUS - $1,200

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments, monitors evaluates and helps maximize customer service delivery and customer satisfaction
• Manages inventory
• Helps oversee Center maintenance, including cleanliness, safety, and organization Performs other duties as assigned

Other Types of Work for self and other associate oversight:

• Shipping/Mailing - Processing shipments for customers
• Package/Mail Sorting - Sorting incoming deliveries for pickup
• Packing - Providing packing service for customers
• Passport Photos -Taking photos for passport pictures
• Printing, Scanning, Faxing - Providing print services to customers
• Notary - Verifying ID of document signers

QUALIFICATIONS

• High school diploma or GED required
• 2-4 years of supervisory experience in retail and/or management
• Good knowledge of sales and marketing
• Excellent leadership, time-management, and communication skills
• Sense of ownership and pride in your performance and its impact on the company’s success
• Outstanding phone skills
• Strong computer skills, including Microsoft Office
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• A high school diploma or GED required
• Able to lift 40 pounds

BENEFITS

• Sales bonus and promotion incentives, training & management certification for top performers, and an opportunity to advance to management
• Paid training
• Uniforms provided
• Discounts on products and shipping
• Paid Notary Certification for the right candidate
• Paid Live Scan/fingerprint Certification

BUSINESS HOURS

• Monday - Friday 8:00 AM - 6:30 PM
• Saturday 9:00 AM - 3:00 PM
• Sunday 10:00 AM - 3:00 PM

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
-All employees must be vaccinated and wear masks
-All customers must wear masks
-All food must be consumed outside of the store
-A maximum of 4 customers are allowed to enter the store and must stand on our social distancing floor mats

Work Location: In person