IT Support Assistant

IT Support Assistant

Stanmore

Salary £23,000 - £25,000 per annum dependent upon experience

Norwood is a large charity supporting vulnerable adults, children, and their families. Norwood operates care homes and family centres across London and a site in Berkshire.

The role of the IT Support Assistant will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London. The ideal candidate for the IT Support Assistant role will have at least 2-4 years of experience in Windows Server and Desktop focused IT support. Must be a driver and have access to a car.

The position will be responsible for resolving day to day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. As a successful IT Support Assistant, you will have strong communication skills and a desire for providing outstanding service to Norwood’s client base. You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations.

Essential Technical Skills Required:

• Windows Server 2019/2016
• Windows 10 desktop systems
• Microsoft Azure
• Office 365 and the MS Office Suite
• Microsoft Exchange, Teams, OneDrive, SharePoint
• Active Directory
• Group Policy, DNS, DHCP
• Desktop Deployment Services
• Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
• Email and Web Filtering Systems
• Managed Antivirus
• Enterprise Wireless administration
• Printer Management

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• A challenging and varied role
• A supportive team
• 1pm finish on a Friday
• Unlimited access to staff referral scheme

If you are interested, please press apply and our recruitment team will be in touch.