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Apprentice Service Advisor - Nissan

🏢 Norton Way Nissan 📍 Letchworth, England 💼 Full Time
Currency:
£42,000 - £65,000
£3,500 - £5,417 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Letchworth, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Norton Way Nissan

Nissan - Service

Full time

Apprenticeship

Location: Norton Way Nissan, Norton Way North, Letchworth, Herts. SG6 1BL
Hours: Monday to Friday 08:00 to 18:00, 1 in 2 Saturday mornings
Salary: Meets national apprenticeship wage

A bit about us:

Nissan has been part of the Norton Way Group for over 10 years, and been a leading Nissan dealership in that time. They have won awards such as “Ambassadors of the Year” and “EV Dealership”

The dealerships continued growth and success is down to the drive and determination of every member of the team.

We have great transport links within 5 minutes’ walk from us, lovely green spaces to enjoy during your lunchtime, and the town centre, which again is a 5-minute walk away.

What you will be doing:

Norton Way Nissan have an amazing opportunity for an Apprentice Service Advisor, to join us.

You will be the first point of contact for all service customers, as such the ability to deliver exceptional levels of customer satisfaction is a must.

We offer fantastic inhouse training and block training, with fantastic career progression opportunities. From the training programme you will be shown how to complete the processes below, whilst maintaining the highest levels of customer satisfaction.

  • Arranging customer bookings for the workshop
  • Understand the customer needs and correctly interpret instructions to complete job cards/repair orders
  • Giving customers a 5-star experience
  • Assist with planning the forward capacity of the workshop

What we need from you:

  • Ideally you will have GCSE A-C (or equivalent) in Maths, English and ICT although this is not mandatory
  • Keen interest in the automotive sector
  • Outstanding communication skills, both in person and on the telephone
  • Proficient IT skills including MS Office
  • Committed to providing the highest quality of service to customers
  • High level of accuracy with excellent attention to detail

Awarded “Great place to work” certificate in November 2022 along with “Best Workplace for Wellbeing” in January 2023.

Salary
Meets national apprenticeship rates
Hours
Monday to Friday 08:00 to 18:00, 1 in 3 Saturdays
Benefits
Your birthday off each year paid, Enhanced family friendly benefits including: Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages, Free eyes tests, Improved Employee Assistance Programme, Additional annual leave purchase scheme, Tech purchasing benefits, Cycle to Work Scheme, Staff referral bonuses, Reduced rates on vehicle purchases & maintenance. Along with access to our benefits portal, offering 100's of savings for retails stores and hospitality venues
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Norton Way Nissan official logo
Hiring Organization
Norton Way Nissan

Apply for this Position

Location: Letchworth, England
Eligibility: Verified Employer Direct Placement
Schedule: Full Time
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