Customer Care Coordinator

Customer Care Co-Ordinator

£21,977.85 (full time equivalent)

22.5 hours per week

Permanent contract

Location: Harrogate (office based)

Application Deadline: Sunday 30th April - Face-to-face interviews will take place in Harrogate following this for the right candidates.

We have an exciting opportunity for an administrator to join our Supporter Care Team to provide excellent customer service to our supporters and input information into our supporter database. If you do not have experience in all elements of the role, please do not worry as there may be transferable skills you can draw on from your current or past employment and/or other experience. For example, you may come from a hotel or event coordinator position, looking for an opportunity to build strong relationships with supporters.

Please apply via our website: https://saintmichaelshospice.current-vacancies.com/Jobs/Advert/3072015?cid=1955&t=Customer-Care-Coordinator-

NORTH YORKSHIRE HOSPICE CARE:

Saint Michael’s Hospice, Herriot Hospice Homecare and Just ‘B’ are part of North Yorkshire Hospice Care, an independent charity powered by local communities. Together, our remarkable family of services offer vital hospice care, emotional wellbeing and bereavement support.

THE ROLE:

Reporting to the Supporter Care Manager, the Customer Care Co-Ordinator (known internally as Supporter Care Advisor) will be the first point of contact for all supporter enquiries. The Customer Care Co-Ordinator will

· Input and reconcile all fundraising donations onto the database

· send personalised thank you letters and make thank you calls to strengthen relationships with supporters

· provide excellent customer service by responding to enquiries sensitively and in a timely manner

· ensure the database is kept up to date and accurate

The successful candidate will:

· Have excellent attention to detail and organisation skills

· Be comfortable using Microsoft Office Suite

· Be comfortable inputting data into a database

· Have excellent customer service skills and a confident telephone manner

· Be able to respond sensitively to emotive conversations

Please see a copy of the full Job Description and Person Specification for this role at the bottom of this page. For an informal chat about this role please call 01423 878 628 to speak to Jacqui Havercroft or email jhavercroft@saintmichaelshospice.org

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include: -

• 35 days holiday per year (including Bank Holidays, pro-rata).
• Comprehensive Induction Programme.
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Enhanced Maternity Pay (subject to length of service eligibility)
• Employee Assistance Programme.
• Access to staff support.
• Free group life assurance.
• Free DBS check.
• Free car parking at Hospice office sites.

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.

· We put the people who use our services at the heart of everything we do

· We are caring and compassionate

· We are personal and supportive in our approach

· We engage positively

· We are responsive

· We are driven to do better

· We are fair

· We are professional

· We work collaboratively

· We are accountable

Job Types: Part-time, Permanent
Part-time hours: 22.5-37.5 per week

Salary: £21,977.85 per year

Benefits:

• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Life insurance
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• Please include any further information to identify how your skills and experience fit this role.
• Please describe your experience of providing administrative support:
• Please include any personal development (including any courses, membership, voluntary work) that you consider relevant, with outcomes where applicable:
• Do you have any experience of using a database?. If yes, please give details:
• Please describe how you have used customer service skills within your previous role(s):

Work Location: One location

Application deadline: 30/04/2023
Reference ID: SMHJA880434