Shared Services Administrator [HR Administration and Org Change]

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and goods to where they need to be. To find out more watch our video

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

The HR Admin and Org Change team are an integral part to our business at Network Rail. They provide support with booking and tracking our employees’ medical competencies to ensure people are safe to do their job and assist with rolling out in cab safety system equipment for people using our company vehicles and therefore, play a key role in our safety vision of Everyone Home Safe Everyday. The team also preform various HR administrative tasks such as providing references as and when requested.

As a Shared Service Administrator in the HR Admin & Org Change team you will manage, triage and monitor emails received into team mailboxes and complete the daily KPI tracker as well as use additional data capture tools. You will have access to navigate through various case management systems and complete daily downloads of employee information for analysis, manipulation and upload to the appropriate Network Rail system in line with agreed SLA’s. As part of this role, you will maintain Network Rail’s organisational structure and produce system exception reports with the use of Excel.

In addition, as part of the role you will create and send daily bulk uploads as part of our employee medical programme, complete employee references in line with Network Rail Policy requirements and assist with the distribution of in cab safety system equipment. You will support the financial data maintenance of the main Network Rail internal system and play a role in the creation and maintenance of our Standard Operating Procedures and process maps.

Other aspects of the role include, regularly liaising with our employees, including line managers and other stakeholders to effectively respond to various team related queries, contributing to regular team huddles, presenting team updates on workloads and highlighting any issues.

• Strong attention to detail and accuracy
• Confident in the use of Microsoft Office packages, including Excel
• Proven administrative / analytical skills
• Effective communication skills, both written and verbally
• Experience in managing multiple workloads and processes
• Exceptional customer focus/engagement
• Proactive and forward thinking
• Experience of delivering continuous improvement

What could set you apart

• Previous administration experience
• ORACLE eBusiness Suite experience

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Role Title: Shared Services Administrator [HR Administration and Org Change]

Salary range: £21,000 per annum

Contract Type: FTC until March 2024

Location: Square One | 4 Travis Street | Manchester M1 2NY

At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

• We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week.

Closing date: 17/05/2023

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: Hamidur.Rahman@networkrail.co.uk

Job Description is attached below.