Welcome & Service Assistant x 2

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. The contracted hours for these roles are 22.5 hours or 15 hours per week. The Viaduct is open 7 days a week, so regular weekend working is expected. We also regularly host evening events, which you will occasionally be required to support. However, we have a very flexible approach to working patterns and will do our very best to adapt to you as much as reasonably possible. You will work closely with other members of the Visitor Experience team on a daily basis, and will report directly to the Welcome Manager.

Provisional interview date Monday 13th March 2023.

If you have any questions about this role please contact: beth.talbot@nationaltrust.org.uk

The pay for this role will lift to a minimum of £10.42 on 1st April 2023 in line with the changes to the Government National Living Wage.

What it's like to work here:We’re a bit different at Castlefield Viaduct - we’re a new property with a new team, delivering a unique pilot scheme. You’ll be joining us at a very exciting time.

We’re a small team but we work within a wider context. As well as welcoming visitors to the viaduct, we also deliver community engagement and programming on and off site. Your main priority will be delivering excellent customer service and an outstanding visitor experience. However, you will also engage with stakeholders, local communities, and national and regional teams to help us to achieve the ambitions for the project.

Please note that we are a city centre site, and therefore there is currently no on-site staff parking available.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide excellent service to all our visitors, every day.

As a Welcome & Service Assistant at Castlefield Viaduct, it’s your role to introduce our visitors to this exciting pilot project through a bespoke tour and conversation. You'll be setting them up for an amazing experience and encouraging them to support the future of the viaduct. Importantly, you’ll be gathering and recording their opinions and feedback to feed into the possible evolution of the project.

You’ll be responsible for answering questions and making sure visitors can find everything they need. Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and our work.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. You’ll also champion fundraising as a key way our visitors can help the project grow to its full potential.

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice