Admissions & Ticketing Assistant

Admissions & Ticketing Assistant

Riverside Building; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom

The London Dungeon and Shrek’s Adventure! London are currently recruiting for Admissions & Ticketing Assistants to join our outgoing, self-motivated, sales and customer service focused team on a 6 month fixed term basis.

These contracts are full time, working 5 days out of 7. Our attractions are open daily and so flexibility will be needed as shifts include weekends, bank holidays and school holidays.

Working across both landmark attractions will give you the opportunity to interact with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).

About the role

Operating from the heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers!

You will have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and exciting experience. Not only this but you will be batching groups of guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as efficiently as possible.

You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and build magic memories, all whilst providing the very best customer service.

So, if you have the flair for theatrical, a love of entertainment and, of course, a wicked sense of fun then apply today!

About you

We’ll be a perfect match if you…

• Have the confidence to engage and get along with thousands of visitors and passers-by every single day, giving world class customer service and up selling our offers.
• Are used to working in a fast-paced environment, preferably from within the entertainments industry, but wherever your previous experience lies full training will be given.
• Understand the importance of exceeding important metrics and targets, and driving revenue through utilising excellent sales skills, as well as making sure that you are working within health, safety, and standard operating procedures at all times.

We are a very close-knit team here, and so we need teammates that are happy to help others as well as working independently.

Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attractions deserve.

Why join us?

Alongside a fun and engaging atmosphere, we can offer

• An hourly rate of £9.93, paid fortnightly
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount,
• Local benefits

Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.