Clerk-Front Desk

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

Process guest check-ins, assigning rooms and activating room keys

Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns

Answer, respond to and process all guest calls, messages, questions or concerns

Give guests information and directions regarding property and local areas of interest

Process check-outs and resolving any disputed charges

Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques

Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we’re looking for

A warm, people-oriented demeanor

A team-first attitude

Positive outlook and outgoing personality

Flexibility, problem-solving skills and multi-tasking ability

The ability to stand, sit or walk for extended periods of time across a work shift

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited co-workers

Encouraging management

Wellbeing programs

Learning and development opportunities

Discounts on hotel rooms, gift shop items, food and beverage

Recognition programs

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.