Online Commercial Assistant Manager

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge .com?

You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

There’s never been a better time to join M&S.com, as we turbocharge our ambitions with strong plans in place to increase our Online offering through own brand, 3rd Party brands and the launch of our Dropship programme. As a member of the Online Commercial team you will be integral to driving the sales plan through driving the right product offer for our online customers.

Please note this is a 12 months fixed term contract

Key accountabilities and measures:

• Support the daily/ weekly trading process, ongoing use of key commercial levers to drive business outcomes
• Support the work of the OCM with the Trading Team to execute the delivery of the category commercial goals on the website
• Input category-specific sales plans to overall Online sales plan
• Analyse commercial performance and support the OCM in converting to Range and Trading recommendations
• Support in the provision of the channel’s formal requirements for range planning, buy volumes, OTB and product launch
• Support in the definition of channel’s options rank and set stock cover targets
• Input to channel stock allocation principles and plans
• Support in the provision of channel requirements for seasonal promotions, prices, markdowns and clearance
• Support drive on promotional activity on slow sellers to enable efficiency within the NDC
• Assess and recommend opt out from proposals on promotion, price, markdown and clearance where there is a business case
• Ownership of regular commercial reporting to support decision making.
• Support the online planning team to manage Donington capacity, liaising with Central Planning, Logistics and Demand
• Influence the merchandising and buying teams, using insights to make recommendations for change and drive performance online
• Work with finance teams to support the delivery of the operating plan process

Key skills:

Competitor and commercial awareness and ability to perform competitor analysis

• Commercial acumen and understanding of financial implications
• Understanding of trading, merchandising, and promotions
• Ability to analyse and report information
• Ability to plan and project manage
• Ability to develop influencing relationships across the business
• Ability to work with agility on trading priorities and team challenges changes
• Understanding of natural search/SEO and other key marketing levers

Key Benefits:

• Flexible working approach, with a balance of being in the office and working from home
• Competitive salary plus bonus
• 29 days holiday (inclusive of bank holidays)
• 20% discount on M&S products
• A range of wellbeing support (including a virtual GP)
• 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching

Interested? Apply here!

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M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.