Resident Safety Officer

Job Description
Grade 5 - £30,699 – £33,819pa

We are recruiting 3 x Resident Safety Officers to join our busy Resident Services Team.

The officers will provide high quality housing management compliance service which deals with fire risk assessments, clutter, unauthorised items left in communal areas and storage areas (including utility and other in-take cupboards), within Havering Council’s social housing stock. To be an advocate and champion for the borough.

Support people to sustain their homes and quality of life.

Provide advice and support on a wide range of issues including, hoarding, storage areas within the stock, garages and mobility scooters storage.

To act as the principle point of contact for the service so that the environment and condition that residents experience on estates is high quality and well maintained.

Develop strong links with other council departments to provide solutions such as; access, eliminating fire risks, dealing with hoarding, and supporting vulnerability residents to enable the Council to maintain properties in good order and to protect residents. Where relevant take action in line with the tenancy terms, leases or other legal remedies.

To respond as directed to Members Enquires, service requests, demands, and complaints.

To work as required or directed with the Police, London Fire Brigade, other statutory partners, council services, external partners and other enforcement agencies to prevent, tackle, or resolve, anti-social behaviour, nuisance, environmental issues.

To enforce other similar breaches as deemed necessary.

Experience required:

• Working in social housing, care or similar public sector role
• Experience of dealing with complex casework face to face and in writing
• Experience of developing relationships with wide range of local stakeholders and partners
• Experience of providing good tenancy, housing and leasehold advice, and resident safety is desirable.
• Experience of managing health and safety issues within housing stock
• Experience of Fire Safety and Resident Safety.

The post holder will work set hours currently - 08:40 to 17:00 (with 1 hour lunch break).

You must hold a clean UK manual driving licence. You will be required to pass the Council’s driving assessment and drive a transit van or similar daily.

The closing date for the receipt of applications is 21st April 2023, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.