Triage & Prevention Officer

Description

Triage and Prevention Officer

Management Grouping: Place

Location: Civic Offices, Bexleyheath

Salary: £31,527 - £35,718 per annum

Contract/Hours: Fixed Term 1 year/36 per week

Closing Date: 21 May 2023

Job reference: PL00000499

Are you an empathetic person with excellent customer services skills, looking for an interesting and varied role. We’re looking for people who have the qualities and skills we feel would most benefit our clients; professionalism, empathy, kindness and understanding, and a desire to develop their own knowledge and skills.

We are transforming our homeless service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. To be successful in this role, you will have ability to provide a comprehensive housing advice /options/ statutory homeless service to those in housing need specifically from the Homes for Ukraine project. A tailored service to address customers underlying causes of homelessness to produce long term solutions which will address their current and any future housing need. You will demonstrate knowledge of the Department for Levelling Up, Housing and Communities (DLUHC) driven Homes for Ukraine programme in the UK

Following a re-structure of the Housing Services Department we are now seeking a number of exceptional candidates who will be part of a team that is driving service improvements and innovation to ensure that the Housing service provides an effective, efficient and high quality housing options service.

The Council is currently piloting new arrangements for dealing with homeless applications to greatly enhance the use of online processing and telephone assessment. Therefore the role is hybrid working, employees would split their time between working from home and attendance at our Civic Offices.

You will be passionate about delivering a professional customer centred high-quality housing service that consistently impresses our customers whilst enhancing our reputation.

You will be part of a transitional change to staff working in an agile manner and to implement the housing services approach to agile working ensuring that housing services are delivered effectively.

You will be an energetic and an excellent communicator who works as part of a team that always seeks to understand first and create simple ways to keep people informed about things that are important to them.

You will apply huge personal integrity coupled with resilience to be part of a team that is known for delivering and keeping its promises. Your team will get things done on time, to the highest standards and learn quickly when things go wrong.

With infectious and unwavering levels of enthusiasm, inspiration and motivation you will be part of a team that is responsible for the day to day delivery of the Prevention Service

For further information on these roles please contact Oyinda Ogundiran, Triage & Prevention Manager, on tel: 0203 045 4588 or email: oyinda.ogundiran@bexley.gov.uk

What we offer:

• Relocation Package up to £8,000
• Career Average Revalued Earnings Pension Scheme
• Annual Leave Entitlement plus Bank Holiday Entitlement
• Annual Leave Purchase Scheme
• An excellent working environment at our fantastic offices
• Opportunities for flexible working with excellent ICT facilities
• MyChoice Staff Benefit Scheme – Includes Cycle to Work Scheme, access to high street shopping vouchers and online discount codes.

View more about our employment deal here.

About us:

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

How to apply

• Closing Date for your application: 21/05/2023
• CVs will not be accepted unless they are submitted with a completed application form.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English Language Requirement for Public Sector Workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages.