Platform Support Analyst
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Agile Working Options
- Providing operational and technical support of platform systems
- Point of contact for the Business for technical issues, owning and providing updates
- Developing data and / or configuration fixes where appropriate
- Root cause analysis
- Interfacing with IT change management and business application support to ensure environments are available and accurate
- Adherence to change and configuration management process
- Perform proactive monitoring and event management to reduce the impact of incidents
- Support production deployments for all releases and technical defect triage and resolution for projects
- Supporting the development and deployment of processes and procedures
- You’re able to remain calm and lead the team effectively through constrained
- You've a well-developed communication kit bag with extensive customer management experience
- You can influence partners of all levels and balance partners expectations and facilitate discussions across high risk and complexity or under constrained timescales.
- You’ll be skilled in Leading and minimising operational risks
- And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members
- The ability to work independently and within a team environment with a flexible and adaptable attitude towards the projects and stakeholders
- Intellectually curious
- Problem solver
- Expert knowledge in platform functionality
- Excellent communications skills both verbal and written
- Development background desirable, understanding of one or more of the following: SQL Server, .NET, SSIS packages, ASP.NET, Report Manager/Power Bi
- Formal qualifications are desirable but not necessary for this role
- A performance share bonus
- A generous pension contribution
- A flex cash pot you can adjust to suit your lifestyle
- Private health cover
- 28 days holiday plus bank holidays
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Platform Support Analyst • Lloyds Banking Group
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