Customer Services Administrator

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: tailored pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more.

This role is within Embark Pensions, part of the Embark Group who are part of the Lloyds banking Group.

In your role as an Administrator, your primary focus will be to deliver a complete administration service and exceptional customer service to pension clients. The role is very process driven and successful applicants will be required to process general day-to-day administration tasks within one of our teams. The scope of the role covers the support of both pension administrator functions and usage of the back-office systems.

Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your drive for continuous improvement and your communication skills.

Key Accountabilities

Who you are and the experience we’re looking for

Delivering excellence is no easy task, particularly when you're transforming a business. So we’re looking for someone with the right experience and behaviours to join our team.

The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

Reward Package

For starters, we'll give you a competitive starting package of c£23,370 that comes with a bonus opportunity subject to group performance.

As well as giving you the following benefits:

So you can be sure we're investing in your future.

We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

If you're passionate about helping customers, get in touch and apply today we’d love to hear from you!

And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.