Customer Experience Strategy Manager Fixed Term Contract Until April 2024

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

We have An exciting opportunity has emerged to help the Customer Experience Strategy, Standards and Journeys team orchestrate superior and personalised end-to-end experiences for our customers.

We’re on a mission to help the bank build seamless and personalised end-to-end experiences that deepen and protect relationships with valuable customers. We're a core part of the Customer Experience Design function which is part of the Chief Customer Office. Our team works with Labs, product areas, Journey Owners and delivery teams to help those stakeholders systematically understand and improve their end-to-end pan channel experiences.

We need an experienced Manager to help to design and implement Customer Experience strategy by actively collaborating with business areas and Journey Owners to better understand, identify and prioritise CX improvements and opportunities in line with the Group Customer Dashboard. The candidate will support wide-spread change as we Help Britain Prosper by growing our business profitably by deepening relationships with existing customers.

This is a Fixed Term Contract until April 2024.

Come join us!

We’re looking for someone with an excellent track record of proactive delivery on high profile projects and an appetite for navigating ambiguity, so we progress towards an ambitious goal.

Specifically, the role will involve:

Essential Skills:

We’ll provide you with a diverse, energising and lively environment that focuses on equal opportunity and real career progression. We'll take your personal and professional development very seriously and allow you to make a genuine difference throughout your career with us.

Location and Ways of Working

Our team works out of our office hubs in London, Halifax, Bristol and Chester therefore we'll need you to be based a commutable distance from one of our hubs. We work in a hybrid model, splitting our time between the office and working from home.

As well as a competitive salary, you’ll receive:

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

So, if you think this is the role for you, we’d love to hear from you!

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.