Conversational Banking Development Manager

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we're playing a central role in building a growing UK economy.

Are you someone who possesses real curiosity, who genuinely wants to make a difference? Do you enjoy working at pace and identifying new and improved ways of doing things? Are you passionate about shaping Conversational Banking Channels for our customer? If so, we’d love to hear from you!

About the role:

An exciting opportunity has arisen within our Conversational Banking Development Team. We're responsible for driving positive change and improving experiences for our customers, colleagues and shareholders.

You'll have the opportunity to work with dedicated and diverse teams across our business. From our Digital teams, e-Commerce, technical platform teams, operational teams and more. It's a phenomenal environment to develop your skills and experience.

Our team works with a host of technical and platform teams to support the development and ongoing optimisation of our conversational banking channels.

You'll be primarily focussed on the messaging channel which is a growing strategic channel for our customers and our business.

About you and what would you'll be doing for us?

We're looking for colleagues who have a proven track record in these key areas:

Essential:

So if you want to support colleague, customer and channel development, and you enjoy solving hugely variable and exciting topics, then we'd love to hear from you. You'll come and join our fast-paced environment with a hardworking and dynamic team.

Locations: London, Leeds, Chester, Glasgow,

You'll receive a package that includes:

We work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites. We're happy to consider agile working requests.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

So if you’d like to be part of our inclusive values-based culture, and want to be stretched and fulfilled, we’ll help you build a career that will make a difference to you and our customers.

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.