Ticketing Operations Assistant (FTC until September 2023)

Job Summary:

Location : Manchester, UK - ONSITE- remote work not available

Division : Ticketmaster Sport

Line Manager : Ticketing Operations Lead

Contract Terms: Fixed Term until September 2023, 35 Hours per week (to business requirements), Monday to Sunday (5 of 7 days)

THE TEAM

Ticketing Operations provide a range of membership and ticketing support for Major sporting clubs, events and tournaments. We’re a diverse team with a genuine passion for providing excellent service to our clients and their fans.

THE JOB

Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-around support in each of these areas according to constantly changing demand.

Core responsibilities will involve interacting with fans via customer support phone lines and email, as well as packing membership cards and packs, amongst other associated tasks.

WHAT YOU WILL BE DOING

• Providing Membership support on behalf of sports clients/events via customer service phone lines to assist fans with queries, sales and renewals.
• Processing email queries from fans and customers to assist with ticket & membership sales/renewals, registrations, applications and post-sale process. Plus any further ticketing-related enquiries that may arise.
• Establishing a solid understanding of company systems and processes and procedures to provide the appropriate level of excellent customer service expected by our Ticketmaster Sport clients as necessary.
• Providing support for Ticketing Operation Team with Ticketmaster Sport’s clients' Membership support services as necessary and accurately preparing membership items for dispatch and providing full Membership benefits.
• Admin duties in preparation for events to ensure an efficient process on the day and delegate tasks from Assisting Team Lead.
• Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets & Supporting and Assisting the Ticketing Operations Team Lead & Fan Experience Manager in line with key business tasks & objectives, including Tournament & Specific External Contracts.
• Providing support on the Ticketing Operation for Ad-Hoc Tournaments in a Customer Facing Capacity, dealing with day-to-day enquiries through Phone, Email and Online Channels.
• Assist in any other Ticketing Operations departmental duties as deemed necessary by the Management Team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Customer Service experience.
• Call Centre experience preferable.
• Excellent written English in order to professionally respond to customer queries via email.
• Proven history of consistently achieving targets.
• A basic knowledge of Microsoft Excel.
• An enthusiasm for the sport is preferable.

YOU (BEHAVIOURAL SKILLS)

• Professional Telephone Manner
• Attention to detail
• Punctuality and time efficiency
• Taking Ownership.
• Team worker.

**Please note this is an onsite position in our Manchester office. Remote options not available at this time.**

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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