Client Care Advisor

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Your role and responsibilities

• Dealing with clients attending appointments with their pets both face to face and over the telephone
• Booking appointments and dealing with customer queries
• Front of house reception, meeting and greeting clients on arrival with their pets
• Updating patient records and registering clients on our practice management system
• General ad hoc admin duties
• Liaising with referring vet practices to facilitate booking of appointments

You will be

• Well organised, able to multi task and have impeccable time management skills
• Previous customer service experience essential
• Excellent telephone manner, able to deal with high volumes of inbound and outbound calls
• Confident and resilient
• Remain calm, courteous and professional at all times
• Be aware of GDPR guidelines when dealing with client data

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

About us

Paragon Veterinary Referrals a leading state-of-the-art, multi-disciplinary small animal referral centre, based in Wakefield. We are committed to providing outstanding levels of clinical care for small animals referred to us by veterinary surgeons across the UK, and offer an extensive range of clinical services, facilities and equipment, able to accept referrals in every discipline.

Home to a specialist-led clinical team of dedicated veterinary surgeons and highly skilled veterinary nurses, we offer the highest levels of expertise and capability, and treat clients and patients alike with compassion, respect and care.

Part of an amazing global family Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk