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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Senior Customer Success Executive - Fixed Term Contract

🏢 Law Business Research 📍 London, England 💼 Company - Private

Currency:

£24,863 - £26,863

£2,072 - £2,239 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Description

Law Business Research (LBR) is a technology-enabled information services business powering the global legal industry with intelligence, analytics, and performance data. We are a fast-growing, innovative company and we take great pride in delivering a world-class, cutting-edge service to our global clients. We support a diverse and inclusive workforce, and welcome applications from different backgrounds.

We are seeking a Senior Customer Success Executive to join the well-established team working on our market leading Lexology Inform product. In this role you will become a proactive and enthusiastic product and client expert, with an important role in putting our customers and their experience with our services at the heart of our business.

You will have a keen attention to detail and use your verbal and written communication skills to build rapport with both new and existing customers and take an active approach to problem-solving to demonstrate value and drive adoption of our services.

Key Responsibilities

Responsible for providing an excellent customer experience for our Lexology Inform product, working alongside our Content and Account Management teams
Designing and delivering high-quality customer training programmes
Delivering a seamless and memorable onboarding programme to new customers and regular touchpoints thereafter
Working in close collaboration with Account Management and Business Development teams to identify growth opportunities
Responsible for updating the group CRM system to capture accurate information
Developing an excellent understanding of the key markets we operate in

Skills, Knowledge and Expertise

At least 2 - 3 years Client Services or Junior Account Management experience, ideally within a professional environment
Ability to provide product training to clients
Excellent verbal and written communication skills
Strong relationship building and negotiation skills
Proficient in analysing and interpreting data
Ability to upsell into clients through strong customer service
Experience of using Service Cloud or other helpdesk systems is preferable

Benefits

The opportunity to join a collaborative and positive team and we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes:

The time for our employees to switch off through using their 25 days annual leave allowance, company wide holidays, a day off on their birthdays and an early finish at 3pm on a Friday throughout the summer months.

Wellbeing is a key focus at LBR where employees can access a physical wellbeing allowance of £350 per year, annual wellbeing days and a cycle to work scheme.

We provide health and reassurance through our private healthcare scheme, a life assurance benefit and a 4% pension contribution.

We want all employees to be happy and have fun at LBR through regular social events, a volunteering day, recognition awards and a perks at work discount site.

About Law Business Research

Law Business Research is a technology-enabled information services business powering the global legal industry with intelligence, analytics and performance data.

We deliver must-have intelligence to our clients when they need it, through a combination of time-sensitive insight, proprietary data and analytics, expert research, and sophisticated tools.

Please visit our website for more information.

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Partner Career Resources • Adsterra Native Ad

Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network

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Hiring Organization

Law Business Research

Apply for this Position

Location: London, England

Eligibility: Verified Employer Direct Placement

Schedule: Company - Private

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