Customer Service Representative

KINGFISHER TELECOM

Customer Service Representatives (CSR)

Permanent, Full Time £22,000 - £25,000 Annual Salary

Why Kingfisher? Kingfisher is one of Britain’s fastest growing telecom service providers. We supply fibre broadband, cloud voice, leased line, sim and 5G exclusively to small and medium size businesses and public sector, cutting their bills dramatically. We’re already helped 10,000 businesses to save, but we’ve only just begun.

The job

Our company is growing rapidly and is searching for experienced candidate for the position of Customer Service Representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for Customer Service Representative

· Answer incoming calls from customers and handle request to ensure customers are satisfied on the first call, one call resolution always being the GOAL!

· Respond to inquiries and questions, handle complaints, troubleshoot problems and provide information

· Route calls to the appropriate departments

· Handle a high volume of customer calls and verify entitlements in accordance with our guaranteed standards of service and contract coverage

· Work with customers throughout the UK to trouble shoot and isolate problems

· Write and respond to customers and interoffice communications in a professional and concise manner

· Use good judgement and guidelines when handling difficult situations

· Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contract

· Handle customers questions and concerns in a timely and professional manner, up to and including delivery, billing, payments, sales orders and all other aspects of the customer’s needs

· Build excellent customer relationships during every interaction

· Prevent and defuse situations through contacting, customer’s education, exploring alternative solutions and follow up to ensure a successful resolution.

· KCI Management

Qualifications for Customer Service Representative

· Prior sales/negotiating skills preferred

· Ability to work independently in a fast-changing environment

· Data entry to include suppliers’ invoices, general customer account information and actions taken during customers calls

· Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures

· Excellent organisation and time management skills

Apply today

Ready to go? Call David on 0203 903 7957

Please note – we may store candidate CV for a period of 6 months from application. Therefore, we may contact you in the future to discuss other roles we have within the business. Please let our recruitment team know if you wish to have your details removed from our database. Our recruitment team can be contacted on 0333 208 2880.

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Company events
• Employee discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Hackbridge, SM6 7AH: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: In person

Application deadline: 19/05/2023
Reference ID: Customer Service Representatives (CSR)
Expected start date: 22/05/2023