Helpdesk Administrator

We’re looking for a Helpdesk Administrator to join our Facilities Management team working on our Waltham Forest Schools contract . Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more.

Location: Heathcote School, Chingford

Contract: Permanent, full time – 40 hours per week

Responsibilities

As a Helpdesk Administrator, you will provide operational administration support to enable the operational managers and helpdesk team members to deliver all operational requirements on the Waltham Forest Schools FM contract.

Your day to day will include:

• Acting as main point of contract for reactive and planned tasks.

• Ensuring management processes and procedures are followed to comply with all KPI’s, SLA’s and performance targets

• Receiving and logging calls to the Helpdesk facility, identifying user requests and forward and prioritising for action

• Providing general office support functions including photocopying, scanning, filing etc.

  
  

What are we looking for?

This role of Helpdesk Administrator is great for you if:

• You have proficient IT skills including Microsoft Word, Excel, PowerPoint

• You can work in a fast moving, timebound environment with excellent telephone manner

• You have experience working in a helpdesk or administration role

  
  

We’re all about finding potential here at Kier, and transferable skills are always welcome! So even if you don’t tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at InclusiveRecruitment@kier.co.uk to discuss and arrange these.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

• new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more

• Access to our Green Car Scheme

• Kier Rewards giving you access to our discount shopping site with offers available from over 800 retailers

• Matched pension up to 7.5%

• Access to a 24/7 GP

And so much more! You can read the full details of all our benefits on our website.

Who is Kier?

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted, and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our D&I action plan here