Service Desk Analyst

An exciting opportunity has arisen at Kettering General Hospital NHS Foundation Trust for a Service Desk Analyst.

Kettering General Hospital NHS Foundation Trust is an ambitious provider of acute hospital services to a population of more than 300,000 people living across Kettering, Corby, Wellingborough and North Northamptonshire. With a new leadership team in place and strong staff engagement, the Trust is implementing its new and ambitious five year strategy.

The primary purpose of the role is to provide First Line support services for ICT users and systems throughout the Trust and its peripheral sites.

The post holder will be an integral team member of the ICT Service Desk Support Team who provide a customer sensitive and responsive support, fault resolution, advice and technical support services, which ensures the maximum availability, performance and utilisation of information systems for the Trust directorates customers / clients.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met.

To provide a call logging and 1st Line incident resolution service and a local service to customers installing, supporting, and developing the use of Digital facilities throughout the Trust.

Provision of a 1st Line support to the Trusts 4500+ users.

To ensure the digital services are delivered to agreed SLAs.

To work as part of a small technical project team across the Digital portfolio to deliver new services and service improvements.

Assisting by providing technical advice, information and support.

Interact with IM&T CAB and be aware of all changes and when they are taking place.

The post holder will work under the supervision of the Service Desk Team Leader.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:
Compassion

Respect

Integrity

Courageous

Accountable

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.