EMEA Wholsale Know Your Customer (KYC) Operations - Production Specialist

Are you passionate about Know Your Customer (KYC) activities? This role is for you

In this role you will be aligned to the Wholesale Payments Front Office team and facilitate across all internal teams on KYC execution.

Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.

You will be familiar with working in an analytical environment, able to evaluate complex and lengthy documents to ensure full adherence to regulation requirements, and have a proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary.

Jon Responsibilities:

• Managing own KYC renewals/new business book of work and complete the end to end KYC process
• Partnership with the Front Office and on occasion direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence requirements
• Liaising regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests
• Interacting with key stakeholders such as Front Office, Compliance, Quality Control to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
• Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements
• Managing personal workload and priority items and ensure timely escalation of key risks/issues to management
• Staying up to date of any changes to processes and procedures, regulatory change and ensuring impacts are communicated to our business partners
• Identifying and executing process improvements, providing guidance and support on key process and technology initiatives to the business
• Identifying and executing process improvements, providing guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities and skills:

• Strong written and oral communication skills with experience of conflict resolution and risk mitigation
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of Foreign Correspondent Banks
• Knowledge of the Treasury Services Product suite

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.