Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Main responsibilities of the job (Duties):
Implementation, in conjunction with others, of the requirements of the Centre Manager, the Landlord and its surveyors. Supporting the Centre Manager and providing cover for periods of leave.

Health and Safety
To ensure Health and Safety / Fire standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it’s tenants, members of the public and staff to ensure compliance

Implement and manage internal compliance systems and carry out necessary Risk assessments

Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed

Provide task / emergency plan related training to centre personnel and tenant staff

Complete periodic updates / accuracy reviews of the evacuation and emergency plans

Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements

Regular and effective liaison with local government authorities – environmental health, fire authority, building control and tenants on all matters relating to the site

Co-ordinate all contractors activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre

Complete additional training that may be beneficial to the role

Operational
Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard

To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment

Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date on a monthly basis. Provide updates to the Centre Manager

Ensure all records are implemented and up to date

Investigate and implement new initiatives and improved working practices

Manage and respond to any customer complaints and queries either by email, telephone or face to face

Ensure the tenants handbook and shop fit guide is maintained, managed and up to date

Implement, record and report on tenants inspections to be completed annually

Environmental
Manage, monitor and record utility usage and costs

Implement an energy reduction plan if required and ensure adherence to the Landlords objectives and policies for refuse, sustainability, energy and ISO 14001 certification

Undertake the environmental audits and implement the centre waste strategy, waste audits and monitoring of waste including KPI’s

Provide guidance, education, training on initiatives, good practice, procedures to raise awareness

Devise and implement an annual sustainability project including annual award entries

Services
Implement, review and manage key performance indicators for security, cleaning, refuse, maintenance ensuring standards, hours, staffing etc are delivered

Financial
Input into the creation of centre and car park budgets.

Liaise with the Centre Manager regarding financial spend for reactive and PPM works.

Raise PO’s and process invoices when required.

Candidate Requirements:
Excellent Communicator

IT Literate to include Windows Office

Ability to work under pressure

Organisational Skills

Experience of quality, health and safety, fire and environmental policies and procedures

IOSH qualified

Flexible approach to working hours, including working weekends on a Rota basis and sometimes being on call

Desirable:
Previous Operations Manager / retail experience desirable

Competency in report writing

Experience of the tendering and procurement of contracts

First Aid qualification

Additional Requirement:
Any other reasonable duties that may be required, and which are considered by the Centre Manager, managing agent or Landlord to be consistent with the status and the general responsibilities of the post

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.