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Desktop Support Engineer (24/7)

🏢 Jet2.com and Jet2holidays 📍 Leeds, England 💼 Company - Public
Currency:
£33,578 - £36,000
£2,798 - £3,000 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Leeds, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Permanent
Various

Salary

Excellent

Country

U.K

What you will be doing...

Desktop Support Engineer (24/7), based at Holiday House in Leeds City Centre. This is a hybrid role with the ability and scope to work flexibly from home.

Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel, Working as One Team to Create Memories for our valued customers, both internal and external.

What will you do in the role?

Your responsibilities would include ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels. You will also: -
  • Be expected to quickly and effectively perform known, first-time fixes
  • Liaise with other technical resolver teams and duly escalate any ongoing issues appropriately and professionally
  • Share knowledge of technical fixes with colleagues and other teams

What are the key skills/experience you’ll already have?

Our Desktop Support Engineer will be a good "all-rounder" with experience of resolving issues on various different types of devices. You will also: -
  • Be used to adhering to good / best practice
  • Have effective triage/workload/time management and great customer service skills
  • Demonstrate strong people skills
  • Have a good working knowledge of Windows, Active Directory, Office 365, VPN, networking and incident management skills.
  • Have previous experience in publishing knowledge articles
  • Experience using Servicenow is preferable
What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
  • Hybrid working – we’re in the office on Tuesdays, Wednesdays and Thursday
  • Competitive salary, with annual pay review
  • Contributory pension scheme
  • 26 days holiday (plus Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Cycle to Work Scheme
  • Buy or Sell Annual Leave
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Please note you will need to be available for a rolling 24/7 shift pattern, this could include nights and weekend

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Division

Jet2 Plc

Careers With Us

Digital & IT

Careers Dept

Digital & Analytics

Careers Team

Web Analytics

Business Area

Head Office and Support Functions

Team

IT Systems & Web Development
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Jet2.com and Jet2holidays official logo
Hiring Organization
Jet2.com and Jet2holidays

Apply for this Position

Location: Leeds, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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