Retail Services Assistant

About the role and our team

Join our team as a Retail Services Assistant within the Manx National Heritage!

Manx National Heritage (MNH) is the trading name of the Manx Museum and National Trust. It exists to preserve, protect and promote the unique qualities of Manx natural and cultural heritage on behalf of the Manx community.

This role is within the Public Services Division, one of four Divisions within Manx National Heritage (MNH). The Public Services Division is split across 11 heritage sites and has responsibilities for Visitor Services, Retail, Marketing, Business Development, Communications and PR.

Working as part of a small team you will provide high class retail services which will play a key part to our visitor’s experiences when they visit the Manx Museum. It’s important you are aware of sales and profitability in the shop and how closely linked they are to the customer service you provide. Another strand to this role is to manage our online customer orders and event ticketing for Manx National Heritage as a whole.

What can this role offer me?

Development is really important to us and is encouraged across the team, you will have full access to our in-house training facility which delivers a wide variety of bespoke public service-orientated courses and professional qualifications. You can find out more about our learning and development opportunities here.

You will also have the opportunity to learn about Manx National Heritage to develop your knowledge on Manx natural and cultural heritage.

To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.

How to find out more and apply

For more information please see the attached job description and person specification, alternatively contact Ellen Callister on 01624 648014.

Applications for this post will be accepted up to midnight of the closing date specified. You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at helpmeapply@gov.im.

Additional information

Please note a basic police check is required for this post, which Manx National Heritage will cover the cost of for you. Please note if you have lived for more than 6 months outside of the UK in the last 5 years, you will be required to obtain a Letter of Good Standing from the appropriate authorities in the relevant locations, please read the guidance about how to obtain this letter.

A relocation package and interview expenses are not available for this role.

We support flexible working and equality, diversity and inclusion in our recruitment

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. We welcome applications from diverse backgrounds and would encourage you to apply.

The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.

Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers