Administration Assistant

Haltemprice and Beverley OP Community Mental Health Team are looking to recruit a highly motivated Band 2 Admin Support. They will be based at College House, Willerby, and will be required to provide administrative support to the clinicians within the team.

Applicants will be expected to have previous experience of working in a busy office environment and be able to display a high standard of communication, organisational and interpersonal skills. Applicants should be self-motivated and a committed team player with the ability to work both individually and as part of a team. The ability to prioritise workloads, maintain flexibility in response to change and have a proactive approach to work is important; as is the ability to maintain a calm, positive attitude and use of initiative when dealing with unexpected situations. Access to home internet is a desirable due to occasions of working from home.

The post holder will receive regular supervision and attend relevant training identified through Knowledge and Skills Framework processes and their individual performance and development review (PADR).

Main duties will be processing referrals, dealing with calls and queries, use of the patient administration system (Lorenzo) and call handling - training for this will be given. Being the first point of contact, you will have excellent communication / organisational skills, be able to deal with a diverse range of queries and project a professional image.

Scanning of documents and uploading on IT systems.

• Answering phone calls and taking and passing of messages to relevant clinician.
• Preparing and editing letters and emails
• Maintaining the storage of files/folders on servers
• Accepting referrals on Lorenzo System
• Adding to Caseload
• Diary management
• General Office Duties

We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of our patients and service users.

To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services

You will join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives every day. We’re extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you’ll need from your new team to get you started.

We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.

For further information with regard to this vacancy please see the attached Job Description and Person Specification