111 Health Advisor / Call Handler - Taunton

HUC is thriving. There is lots to do, which means new opportunities, new challenges, and great personal and professional development. We never stand still. Neither will you. HUC is committed to investing in its people: growing talent and creating new opportunities.

We offer you fully paid training to be become an NHS 111 Health advisor at our state-of-the-art call centre in Taunton.

As an NHS 111 Health advisor you will take inbound calls making you the first point of contact for patients, their relatives and healthcare professionals managing urgent and non-urgent cases when they call for medical advice.

Using your training to navigate the NHS Pathway software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home

This role requires someone who is able to keep a clear mind, deal with pressure and can demonstrate excellent communications skills.

Training will take place in a 6-week training course that will have you fully comprehensive in operating our internal systems.

As we are a 24/7 service, we have a variety of rota patterns covering days, evenings and overnights with a requirement to work certain weekend shifts, with opportunities to work additional hours above contract to increase income potential.