Emergency Call Handler

Job title:
Emergency Call Handler

Salary:
£11.62 per hour

Location:
Parker Court, Stafford

Hours:
15 hours per week (Sat/Sun 14:30-22:30)

We have a great opportunity for the right candidate to join our successful Telecare Monitoring centre, that receives calls from older people and vulnerable customers within the community.

If you want a job, where you can feel a sense of achievement and pride in looking after and securing emergency and medical assistance for our customers, then this is THE role for you.

If you are caring, compassionate, keep calm under pressure, can communicate effectively and help deal with emergency and distressing situations, you will put the Plus, in our Care Plus Service.

We offer an intensive training programme, giving you all the tools needed to deal with any situation you can face and with an efficient, caring, encouraging team of colleagues and management you will always feel supported.

We are not your typical contact centre. A small, friendly team of advisors work as part of the larger organisation to offer customers the support needed to live safe, supported and independent lives.

If you strive for a role that gives you a sense of pride in a job well done, then we want to hear from you!

This role is for weekday evenings and you'll be working Monday to Friday between the hours of 17:30 - 21:30

Care Plus Telecare service is a certified member organisation of the TSA offering both monitoring and installation services and due to the nature of the role, it will be subject to a basic DBS check.

Our benefits package:

• 25 days holiday each year, plus bank holidays (pro-rata for part time staff)
• The option to join our contributory pension scheme
• Career progression within a sector-leading business
• A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available
• Access to a dedicated Employee Healthcare Portal
• Eye care vouchers
• A cycle to work scheme
• Free annual flu vaccinations
• Long service and retirement awards
• Electric vehicle salary sacrifice scheme

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Care Plus, a Housing Plus Group company.

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
If you have not received an update within 2 weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Closing date: 24th April 2023

Interviews will take place throughout the advert

Job Types: Part-time, Permanent

Salary: £11.62 per hour

Schedule:

• Day shift
• Night shift
• Weekends only

Work Location: One location

Reference ID: REF00733