Customer Experience Advisor

Salary: up to £24,000 basic depending on experience. up to £45,000 OTE

Hours: Monday to Friday 8.30am - 5.30pm

Saturdays 9:00am - 1:00pm (rota basis)

Location: Horsham, West Sussex.

Who are we?

Home Telecom is a leading broadband provider across the UK. Working closely with over 4000 letting & estate agents. Run by Telecom Acquisitions, this exciting role offers the opportunity to work in our Residential business and represent several major brands such as Home Telecom, Fleur Telecom, Weekly Broadband, Eclipse Broadband and many more.

We offer residential tenants’ flexible broadband, mobile sim, energy & Sky TV. We have supported over 150,000 homes across the UK on a monthly basis for their internet connectivity.

Our Trustpilot ratings sit proudly at 4.5/5 stars which is a demonstration of the levels of service and care we provide to our customers!

What benefits will you receive?

• Uncapped commission scheme!
• 50% off our Broadband & Utility packages, completely free after two years
• 33 days holiday allowance including bank holidays
• 5 additional days leave granted based upon length of service
• £250 Bright Ideas Scheme and £1000 refer a friend scheme
• Kudos Employee Recognition Scheme – Including trips abroad!
• Buy & Sell holiday allowance scheme
• Friday Drinks Fridge and Weekly Fun Incentives

What will you be doing?

• You will be responsible for handling inbound & outbound calls from our existing customers who are potentially looking to close down their account and services
• Utilising systems and your own persuasive skills to influence customers to stay with us for their utilities
• This process could also involve upselling add on products to accompany the broadband service. Alongside Energy, SIMS & Sky TV
• Providing our customers with a high quality of service and knowledge to them at all times. Being an expert for the customer’s journey

What do we need from you?

• Clear, confident & competent telephone manner
• Professional & driven outlook
• Strong sales acumen
• Problem solving ability and resilience
• Ability to work to targets and KPIs
• Being both self-motivated alongside being a team player

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 272910.