Office Manager

We are delighted to be recruiting a new office manager post for our developing Adult Community Mental Health Services in East and South East Hertfordshire. The post holder will be required to manage the offices services at designated bases across E&SE Herts.

The post holder will be responsible for the development and delivery of effective Admin and office management services within the E&SE Herts Adult Community Mental Health Services including the monitoring of key performance indicators for the quadrant.

We are looking for a motivated Office Manager to join our Adult Mental Health Services in East South East Hertfordshire.

This is a key post and will provide support to the Service Manager to develop and improve admin services and data management systems for our teams in Rosanne House( Welwyn Garden City) and Cygnet House (Ware) . In addition to the day to day provision of services the post holder will be responsible for the line management of the admin staff and will need to demonstrate sound judgement to resolve sensitive and at times complex problems. The post holder will also be expected to work autonomously, demonstrating their initiative in the delivery of services. An effective team player will be a pre-requisite to this very busy post, working closely with the Service Manager and Service Line Leadership. Excellent interpersonal skills and the ability to consult with senior personnel within HPFT are crucial to this post.

The successful candidate will also be required to maintain constructive relationships with a broad range of internal and external departments. Experience and knowledge of a range of procedures and computerised software such as Paris, Spike, Discovery training system,EROSTER, P2P procurement and an understanding of clinical services, would be an advantage.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

• Implement and sustain effective systems for monitoring and maintenance of data to inform key performance indicators for the quadrant utilising local administrative resource.
• To ensure that there is consistency within the service in relation to data inputting, filing systems, and quality standards of admin work.
• Learn from other services in relation to more efficient practices, use of IT etc and implement this within own area of responsibility in partnership with operational management.
• To have a good working knowledge of all computerised databases used by Admin staff.
• Supervise administrative staff.

Please see attached Job Description for details.