Service Advisor

Permanent, Full Time, 8am – 6pm Monday to Friday with Saturday mornings on a rota, if you work a Saturday you will receive the following Wednesday afternoon as time off in lieu.

Previous experience in a Service Advisor role is essential & experience of Pinnacle is desirable

Salary £27,500.00 per annum with £33,500.00 OTE

Due to continued growth and increased volumes we have a fantastic opportunity to work as part of the customer service team in our state of the art Arch retail concept environment.

THE JOB

The key responsibility of this role is to achieve the highest possible customer satisfaction.

You will be responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved, liaising with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the Retailer from start to finish.

Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained.

You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system to maximise the quality and content of the customer database. Other duties include handling customer enquiries, processing customer correspondence and promoting products by explaining the value of additional work.

SKILLS

You will be friendly and personable with excellent communication and customer service skills. You will be able to generate the required sales and profits while maintaining the bond of trust with customers.

COMPANY

Benefits include 30 days holiday (including Bank Holidays) rising to 33 days with length of service, employee discounts, free parking, cycle to work schemes & access to generous discounts at various high-street stores, supermarkets, restaurants & cinemas.

E W Hatfield was established 100 years ago in Sheffield and the Hatfields Group now extends across the North of England and Shropshire. We are family owned and managed and pride ourselves on a having very large number of long serving employees. We have created a great atmosphere for all staff to work and we support each other in the business regardless of department.

In 2022 Hatfields were awarded Jaguar Group of the Year, Jaguar Retailer of the Year and ranked 2nd best Land Rover Group of the Year. We also received various Outstanding Customer Service Awards. Our website will tell you more about us, what we do and why we do it so well.

Job Type: Full-time

Salary: Up to £33,500.00 per year

Benefits:

• Bereavement leave
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Work Location: In person