Quality Assurance Analyst - Hybrid Working
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
- Determine whether assessment processes and systems meet and operate according to quality requirements.
- Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
- Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Quality Assurance Analyst - Hybrid Working • Guardian
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