Customer Support Specialist - Hybrid
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
As the first point of contact for our customers, you’ll be Guardian’s eyes and ears to our ever increasing customer base. You’ll be processing and resolving a wide range of customer enquiries and will identify and understand our customer needs while providing a consistently high-quality service to enhance the customer experience and gain loyalty.
We are looking for candidates who will put the customer at the heart of everything they do, have willingness to challenge the ‘norm’ to support our continuous improvement and demonstrate energy, commitment and a positive attitude to achieving results.
The position can be offered on a hybrid basis, 3 days from our Reading office, 2 days from home. This will be effective after successful completion of 8-week training period. We are also happy to offer full time office based in our Reading Office. The role offers a competitive benefit and salary as well as great future career prospects within the company.
This role is a fantastic opportunity for development and growth in a fun, supportive environment.
For more details on the role please click here.
We look forward to hearing from you!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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