Customer service & sales advisor

Who are we?

Gates are a family-owned and operated business with a history that stretches back to 1920. Ford Main Dealers across Essex, Hertfordshire, and London for over 100 years, Gates have a rich heritage in the motor industry and in this time, have developed a reputation for high standards of service and quality.

We are seeking talented individuals to join our team as customer service & sales advisors at our Harlow, St Albans, Stevenage, Waltham Cross and Woodford branches.

Our outstanding working environment, exciting career and development opportunities, are ideal for individuals who are driven to deliver complete customer satisfaction.

About the role:

We are looking for applicants who are well presented with excellent customer service skills and a professional manner. This is a permanent, full-time position. Experience in the automotive sector is not essential, as all training is provided to support your success in the role.

Responsibilities day to day:

- Welcoming guests into the showroom, and engaging with them to discuss requirements

- Sell vehicles profitably and be able to achieve targets agreed with the Sales Manager

- Co-ordinate and work alongside the sales manager

- Promote and maintain excellent customer relations by personal manner, appearance, integrity, and loyalty

- Prepare order forms and other relevant paperwork

About you:

Essential:

- Full UK Manual Drivers Licence

- Customer centric attitude

- Excellent customer service skills & proven ability to build a strong rapport with customers

- Flexible and able to work evenings and weekends (on a rota basis)

Desirable:

- 2 years’ experience in a customer-facing service role

- Previous retail sales experience

Benefits

- World class training

- Clear career progression and management development opportunities

- Competitive basic plus commission, giving you the opportunity to earn up to £50,000 per annum

- Flexible working

- 25 days holiday per annum, full pension after qualifying period

- Company car

Application procedure

Successful applicants must be available all day to attend an interview session on Tuesday 4th April 2023 based at an offsite location. Please note we are unable to offer alternative dates or times.

Job Types: Full-time, Permanent

Salary: Up to £50,000.00 per year

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 2 years (preferred)

Licence/Certification:

• Full UK manual drivers licence (required)

Work Location: One location