Customer Service Representative, Swansea

About Foundever

As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

A fantastic opportunity for customer service advisors.

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer, client, or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties.

Primary Job Responsibilities

• Receiving inbound calls from our client's customers, helping to resolve any queries they have and upsell products/services.
• Respond to and resolve customer complaints.
• Building rapport with new and existing customers, giving the best possible customer experience.
• Demonstrating a keen attention to detail
• Working effectively as part of a team
• Adhering to company principles and values at all times

Skills/Knowledge/Ability

• Excellent customer service skills
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• Proficient IT Skills
• The ability to work well as part of a team
• Being flexible and open to a new challenge

More Details

We are recruiting for full time, permanent roles.

You will be provided with all the training you will need to thrive in your role with us and all training time is fully paid.

Benefits of joining our great team in Swansea include:

• 20 days holiday + statutory bank holiday allowance
• discounted client products for you and your friends and family
• casual dress code
• free onsite parking
• pension scheme
• corporate discounts - gyms, cinemas, restaraunts and more!

Customer Service Representative, Swansea

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