District Manager, London

The District Manager is a field leadership role responsible for fostering a high performance culture of diverse and quality associates with a focus on customer experience and operational excellence

They are the customer experience, subject-matter-expert, for a group of approximately 15 – 22 Store Manager Reports and a number of indirect reports at the store level. They will manage the following customer experience elements of each store, including but not limited to: talent strategy (includes acquisition and development), learning and development, data collection, selling behaviors, associate engagement, store atmosphere, and technology efficiencies as well as visual merchandising, store standards, stockroom efficiencies, omni orders, and store transfers/RTVs, shrink awareness, expense management.

• Create an environment driving an industry leading customer experience
• Elevates selling behaviors to influence top line growth and repeat business
• Uses all product channels to meet customer needs

• Influences others to execute organizational initiatives with accuracy and speed
• Impacts continuous output, reaching full potential of people, tools and technology
• Beats plan by empowering Store Managers to impact controllables

• Makes the right talent calls, using a broad reach to ensure teams are staffed to drive customer experience
• Assess store managements’ abilities to inspire and create a best in class store team
• Provides teaching and guidance, holding Store Managers accountable for outcomes

• Flexes labor to fill gaps and leverage skills, maximizing the area’s productivity
• Ensures effective communication between customer-facing associates and office support teams
• Balances shifting priorities and makes sound business tradeoffs to minimize selling disruptions
• Leverages relationships and resources to problems and grow the business

• Identifies opportunities to elevate store effectiveness based on KPI trends
• Enlists Store Managers’ insights to determine causes and opportunities in KPIs
• Seeks actionable solutions and quickly takes action to fulfill district’s growth potential

• Puts action against local insights to advance competitive edge in the marketplace
• Creates a presence, gaining critical marketplace insights that impact business
• Acts as the eyes and ears on the ground, increasing effectiveness of others through insights
• Cultivates strong and transparent working relationships

• Ability to drive core business, deliver sales, wage hours and shrink plan
• Must be able to effectively collaborate in a matrix working environment
• Ability to grow Strategic Imperatives, implement the business strategy focused on the evolution of the in store experience that is channel-less and seamless to the customer, drive change management, synergy, productivity and harmonization of processes across assigned district, to elevate customer experience
• Ability to build capability, build a powerful and diverse district team that delivers exceptional revenue and profit results
• Must have multi-unit management experience
• Excellent communication and analytical skills
• College degree preferred
• Proven leadership track record

• Competitive salary
• Annual bonus
• Salary sacrifice arrangements
• Car/car allowance
• Private health-care
• Generous holiday
• Pension
• Summer-flex
• Generous discount
• Employee Assistance Programme
• Eye care. flu vaccinations