Customer Service Representative

Salary: Starting from £19,554 per year + bonus

Location: Huddersfield

Contract: Permanent

Do you currently work in, or have experience of providing great Customer Service? Are you seeking a fresh challenge in a vibrant, interesting, and expanding business?

We have just the role for you..

Due to continued growth, we’re keen to expand our Customer Services team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.

What’s in it for you?

Salary- Starting from £19,554, which increases as your experience grows and a competitive bonus scheme of up to £1,200 per annum (paid quarterly)

Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

Pension- Aviva 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

Working hours:

We are there for our customers when they need us most and they are sometimes in touch with us outside of ‘usual’ office hours which means we have a range of shifts. Our full-time roles are 37.5 hours per week across shifts between 08:00-20:00, Monday to Friday in addition to a Saturday shift which usually occurs every 6 weeks.

About You:

To be successful, you will need to be up for a challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers. In time, as you build your knowledge of our services and support, you will become adept as resolving complex problems.

You will also need to be able to demonstrate:

• A positive telephone manner.
• Confidence with office IT and computer systems.
• A strong drive for getting it right first time.
• Good team-working skills.
• An ability to identify customer's needs through great communication.
• Most importantly, a passion for customer service.

About FMG:

As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. We have extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Supporting you to be the best Customer Service Representative you can be – preparing you for success right from the start. When you join us, you will enjoy a structured 12-month training programme allowing us to ensure you continue to develop in your role through on-going coaching and support. Better still, as you progress, your salary will too.

Be part of the future of our future

Find out more about our great opportunities, apply today!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!