Customer Liaison Officer

FM Conway is currently recruiting for a professional and motivated Customer Liaison Officer to work within our Customer Care Department based at our Sevenoaks Head Office. This is a full-time permanent role, which offers a competitive salary and wide range of benefits.

As our Customer Liaison Officer, you will manage and investigate incidents from internal and external customers. Liaising across all divisions of the business to establish facts and assist in resolution. We are looking for proactive individuals with experience managing the full complaints process.

Why you should join our family….

You will be joining a fast paced, innovative construction company. FM Conway is a family run business with 60 years’ experience of creating sustainable and innovative transportation solutions.

As our Customer Liaison Officer we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

The Customer Liaison Officer Role

• Professionally, competently and efficiently handle, investigate and respond to internal and external enquiries and incidents via phone and email.

• Dealing with sensitive and confidential information.

• Effectively following up and monitoring outstanding incidents to resolution and closure, whilst managing your own workload efficiently and effectively.

What we’re looking for in our Customer Liaison Officer

We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email and face to face. You will have previous experience within customer service and complaints handling. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own.

So, if you would like to join the team as our Customer Liaison Officer then please click apply today, we’d love to hear from you!

Closing Date: 20/04/2023

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.

At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We look forward to receiving your application!