Customer Success Manager

Customer Success Manager

UK (Fully remote)

£40.000 + Equity + Bonus

It’s easy to think that the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning, and, over the last decade, cultural trends, customer expectations, and business realities have combined to compel more and more businesses to prioritize customer success. Companies understand that, for customers to continue growing their lifetime value, they first need to feel successful with the product.

Who would I be working for?

The company aims to empower people to manage or prevent diseases and mental illnesses such as stress, anxiety, obesity, diabetes, back-pain, hypertension and depression, providing a science-backed, all-in-one life quality platform designed to improve health, productivity, & retention.

Combining big health data, artificial intelligence, genetic and academic research covering more than 2.5 million clinical trial subjects, they deliver a personalised, performance-focused health plan and a personalised AI companion.

The company has been selected as one of the UK’s First 100 Digital Health Companies and the CEO is one of Top 30 Women in AI for Health.

What’s the role?

As a Customer Success Manager you will be a strategic and supportive partner for our customers at every stage of the buying process. You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

What do I need to be able to do?

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Handle and resolve customer requests and complaints and improve onboarding processes.
• Analyse customer data to improve customer experience.

And who do I need to be?

• Someone who has good knowledge of customer success processes.
• Highly organized and able to multi-task, with excellent communication and interpersonal skills.
• You’ll have a drive to improve the quality of life for people.
• An ambitious individual, excited to work in the start-up scene.

Please apply! All applications will receive a response.